Agenda

Sep 14, 2026
11:00 am - 12:30 pm EST

This session will provide a clear and practical overview of the error resolution requirements under Regulation E, with a focused emphasis on debit card transactions. Participants will gain a solid understanding of what constitutes an error in electronic funds transfers and how Regulation E protects consumers when issues arise. The course will highlight the critical role financial institutions play in identifying, investigating, and responding to reported errors in a timely and compliant manner. Through guided discussion and real-world examples, attendees will review consumer rights and responsibilities, walk through the dispute resolution process, and examine required timeframes and communication standards. Best practices for preventing EFT errors and handling disputes effectively will also be shared, helping participants strengthen compliance, reduce risk, and improve the overall consumer experience.

Topics

KEY WEBINAR TAKEAWAYS:

• Clear definition of a "Reg E error": Compliance hinges on accurately identifying what qualifies as an error under the regulation (e.g., unauthorized electronic fund transfers, incorrect transfer amounts, or ATM/point-of-sale math errors) versus standard merchant disputes (e.g., broken or undelivered merchandise).
• Consumer protections vs. institution liabilities: Balancing consumer rights (limited liability for timely reported unauthorized charges) with the financial institution’s burden of proof to thoroughly investigate and document dispute outcomes.
• Proactive compliance and risk reduction: Implementing operational best practices for intake, investigation tracking, and mandatory consumer communication not only ensures regulatory compliance but also reduces financial risk and improves the overall accountholder experience.

Speaker(s)

Kari Kronberg, AAP, AFPP, APRP, NCP
PaymentsFirst

Kari Kronberg serves as a Director of Education at PaymentsFirst, where she leads association training and certification programs, supports event planning, and enhances member engagement. Before joining the Macha team in 2021 (which merged with PaymentsFirst in 2025), Kari spent 11 years at a financial institution, including seven years as Debit Card Manager in the Operations Department. She holds multiple industry certifications—AAP (2017), NCP (2022), APRP (2023), and AFPP (2025)—demonstrating her deep expertise in payments and financial operations.

Fees

Live Webinar - $279

• Unlimited connections for your institution
• Available on desktop, mobile & tablet
• Take-away toolkit
• Presenter’s contact info for questions

On-Demand Webinar - $279

• Unlimited & shareable access starting two business days after live stream
• Available on desktop, mobile & tablet devices 24/7
• Take-away toolkit
• Ability to download webinar video
• Presenter's contact info for questions

Live + On-Demand - $379

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

Association Contact