Agenda

Sep 28, 2026
11:00 am - 12:30 pm EST

Provisional credit remains one of the most misunderstood areas of Regulation E. Financial institutions often struggle with determining when provisional credit is required, how much must be provided, when exceptions apply, and how to handle situations where investigations become increasingly complex. Mistakes can expose institutions to regulatory criticism, accountholder complaints, reimbursement obligations, and litigation risk. This webinar will walk you through the Reg E investigation timeline from the moment an error claim is received through final resolution. Attendees will also learn what notices must be provided and how to avoid the common pitfalls examiners frequently identify.

Topics

KEY WEBINAR TAKEAWAYS:

• When Regulation E requires provisional credit, and when it does not
• The 10-business-day investigation requirement and applicable extensions
• Correctly calculating the amount of provisional credit
• Distinguishing between consumer disputes subject to Regulation E and transactions outside its scope

Speaker(s)

Shelli Clarkston, JD, LLM
Spencer Fane LLP

Shelli Clarkston is an attorney with Spencer Fane LLP where she provides financial institutions with proactive legal counsel on regulatory and compliance matters. She received her law degrees from the University of Missouri – Kansas City and her undergraduate degree from the University of Nebraska – Lincoln. In addition, she has a master’s degree from Doane University.

Before joining Spencer Fane, Shelli was the Risk and Compliance Officer for a financial services technology platform with one of the world’s largest technology companies. She oversaw the platform’s regulatory compliance and handled all risk-related matters. She also has experience as general counsel for a community bank, where she managed all legal, regulatory, compliance, and corporate matters.

Fees

Live Webinar - $279

• Unlimited connections for your institution
• Available on desktop, mobile & tablet
• Take-away toolkit
• Presenter’s contact info for questions

On-Demand Webinar - $279

• Unlimited & shareable access starting two business days after live stream
• Available on desktop, mobile & tablet devices 24/7
• Take-away toolkit
• Ability to download webinar video
• Presenter's contact info for questions

Live + On-Demand - $379

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

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