Nov 3, 2025
This comprehensive course is tailored to equip new account and customer service representatives with the essential tools, deep insights, and a clear understanding of the compliance and documentation requirements needed to excel in successfully opening new accounts. Space is limited, so register today!
November 3, 2025
2:30pm - 4:30pm EST
November 7, 2025
11:00am - 1:00pm EST
November 10, 2025
2:30pm - 4:30pm EST
Whether you’re just starting your career or seeking to elevate your expertise, this session is designed to empower financial services professionals at all levels. Don’t miss this opportunity to become a trusted advisor to your customers by mastering the essential skills in opening new accounts. Whether you’re handling simple consumer accounts or navigating the complexities of business and trust accounts, this course will give you the confidence to excel.
We’ve broken down the most essential elements of account opening into three engaging and highly informative sessions. Each session focuses on key aspects of opening new accounts, ensuring that you are fully prepared to meet the needs of every customer.
The cutting-edge format for this comprehensive course is designed to keep you engaged through blended self-paced learning, combining the flexibility of independent study with the value of live, interactive sessions. You’ll start by diving into the coursework at your own pace – working through readings and quizzes whenever it suits you.
Once you’ve completed the self-paced portion of the course, you’ll join an exciting, instructor-led session where the material comes to life. Here, you’ll engage in group discussions, ask your burning questions, and explore the concepts in greater depth. Live attendance is a must to get the most out of this engaging training opportunity. Breakout rooms will not be recorded.
What You'll Learn November 3, 2025:
This training provides a comprehensive overview of the regulations governing account openings, including the USA PATRIOT Act, KYC, BSA, AML, and FinCEN's Beneficial Ownership requirements, along with FDIC insurance policies. You'll also learn the Six Steps to Opening a New Account, covering customer identification, banking history validation, and OFAC compliance. Finally, dive into Consumer Account Ownership, exploring its impact on estate planning, the role of authorized signers, and Powers of Attorney. By the end, you'll be prepared to open consumer accounts while adhering to regulatory standards.
What You'll Learn November 7, 2025:
This training equips you to confidently handle business account openings, from simple sole proprietorships to complex corporate structures. You'll explore Business Structures, Taxation, and Proper TIN, understanding why owners choose specific structures, how taxation impacts TIN requirements, and when to use SSNs versus EINs. Learn about Essential Business Documents, including external and internal documentation, resolutions, and signature cards. Progress from opening Basic Business Accounts, like sole proprietorships and non-profits, to managing Complicated Business Accounts, such as LLPs, LLCs, and corporations. Finally, tackle Advanced Business Topics, including multi-layered businesses and verifying Beneficial Ownership (BO).
What You'll Learn November 10, 2025:
This training enhances your expertise in managing Fiduciary and Trust Accounts, covering everything from court-ordered guardianships, conservatorships, and estate accounts to voluntary fiduciaries like Social Security Rep Payee and Veterans Affairs Fiduciaries. You'll learn how to handle signers on court-controlled accounts and explore the benefits of UTMA accounts for minors. For Trust Accounts, gain a deep understanding of formal and informal trusts, revocable vs. irrevocable trusts, and the necessary documentation. Stay updated with the 2024 FDIC Trust Account Rules to ensure compliance and precision in meeting customer needs.
Matthew Dickinson
Training Resources
With almost two decades of banking experience ranging from opening new accounts and IRAs, lending, managing operational and lending teams, and serving in key executive management positions - Matt knows the benefit of strong frontline training and its role in managing operational, regulatory, and reputational risk. Effective 2024, Suzie Jones retired after five decades in the financial industry. Matt acquired Training Resources with the commitment to continuing the new account training programs and materials Suzie developed, recognized for its customization to state law and as one of the industry's most outstanding and comprehensive resources.
Matt is known for his expertise, approachability, sense of humor, and passion for providing knowledge to bankers so they can serve their banks' customers confidently while managing risk. He provides training through 16 State Bank Associations and nationally through OnCourse Learning, a web-based training platform. Matt enjoys family time with his wife and four daughters, cooking, and has completed three full Ironman triathlons, a testament to his dedication and patience; traits bankers can expect to experience when they interact with Matt.
Who Should Attend?
This session is ideal for anyone responsible for customer-facing roles, particularly those involved in new accounts, customer service, and compliance. This includes tellers, personal bankers, account managers, branch managers, and compliance officers. Additionally, any staff responsible for opening and verifying new accounts, handling customer documentation, or ensuring regulatory compliance with rules such as KYC, CIP, and AML would benefit significantly from this training.
Why This Training?
Live Webinar - $1,850.00
Available Upgrades
**100% surcharge applied to non-members.
Katie Yates
Education Coordinator
o: 317-387-9380
d: 317-333-7162
kyates@indiana.bank