Agenda

Sep 29, 2026
3:00 pm - 4:30 pm EST

The frontline is the initial line of defense in identifying fraud and avoiding losses for both accountholders and their financial institution. An awareness of the red flags associated with check fraud, potential elder financial exploitation, or wire scams is essential for the frontline team. This session will review how to identify fraud at the time of accountholder interaction. It will not only review red flags, but work through what actions should be taken, what questions should be asked, and what vital details to obtain for proper incident reporting.

Topics

KEY WEBINAR TAKEAWAYS:

• Red flags for current types of fraud and scams facing your financial institution and your accountholders
• How to recognize counterfeit checks before they become check fraud losses
• Risk management practices and controls
• How to report suspected instances of fraud
• Preparing for conversations with your accountholders concerning fraud, including your elderly accountholders

Speaker(s)

Dawn Kincaid
Brode Consulting Services, Inc.

Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services.

Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.

Fees

Live Webinar - $279

• Unlimited connections for your institution
• Available on desktop, mobile & tablet
• Take-away toolkit
• Presenter’s contact info for questions

On-Demand Webinar - $279

• Unlimited & shareable access starting two business days after live stream
• Available on desktop, mobile & tablet devices 24/7
• Take-away toolkit
• Ability to download webinar video
• Presenter's contact info for questions

Live + On-Demand - $379

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

Association Contact