Agenda

Sep 10, 2026
11:00 am - 12:30 pm EST

As our population ages, delinquencies among older borrowers are on the rise, creating new challenges for financial institutions. This session addresses the complexities of collecting from borrowers on fixed incomes while balancing recovery with compassion. Learn practical strategies to evaluate repayment ability, recognize financial vulnerability, tailor realistic repayment options, and document hardship situations. Attendees will gain tools to engage empathetically yet effectively, stay compliant, and navigate sensitive accounts professionally ensuring collections reflect both strong risk management and respect for aging borrowers.

Topics

KEY WEBINAR TAKEAWAYS:

• Why delinquencies among retirees are increasing and how Social Security, pensions, inflation, medical costs, and longevity are changing traditional collection strategies
• Conducting respectful, productive conversations that preserve relationships while improving repayment outcomes
• Distinguishing between borrowers who are unwilling to pay and those who genuinely lack the ability to pay, and structuring realistic repayment solutions accordingly
• Legal and regulatory considerations that arise when collecting from older adults and how to document collection decisions to withstand regulatory scrutiny

This webinar is part of the Collection Series

Speaker(s)

David A. Reed, JD
Reed & Jolly, PLLC

Attorney, author, consultant, and nationally recognized trainer, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.

A former trial attorney and vice president and general counsel of a large regional financial institution, David is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.

Fees

Live Webinar - $279

• Unlimited connections for your institution
• Available on desktop, mobile & tablet
• Take-away toolkit
• Presenter’s contact info for questions

On-Demand Webinar - $279

• Unlimited & shareable access starting two business days after live stream
• Available on desktop, mobile & tablet devices 24/7
• Take-away toolkit
• Ability to download webinar video
• Presenter's contact info for questions

Live + On-Demand - $379

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

**100% surcharge applied to non-members.

Association Contact