Agenda

Tuesday, July 22nd, 2025
11:00 am - 12:30 pm EST

Emotional intelligence (EQ) is a critical skill that drives personal and professional success. Individuals who develop emotionally intelligent habits communicate more clearly, build stronger relationships, manage stress and conflict more effectively, and contribute more productively to their teams.

For organizations, a culture of emotional intelligence fosters stronger leadership, higher employee engagement, better collaboration, and ultimately, improved performance at every level.

Topics

• Define emotional intelligence and explain its relevance to workplace performance and relationships
• Identify the core components of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills
• Assess personal emotional intelligence strengths and areas for growth
• Practice emotionally intelligent habits that enhance communication, collaboration, and decision-making
• Apply strategies to manage emotions constructively in high-pressure or conflict situations
• Demonstrate empathy and active listening to improve interpersonal connections and team dynamics
• Develop daily habits that reinforce self-awareness, emotional control, and relationship effectiveness

Speaker(s)

Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education.

Vicki’s 25+ years of community bank experience started at the family bank in rural Nebraska, where she served as a bank teller and eventually became CEO. She built credit card lending experience as a member of the management team that launched the Cabela’s credit card program. She has a passion for helping people succeed in the financial services industry. Bankers value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Fees

$299.00 or 1 Token

Available Upgrades

• 12 Months OnDemand Playback $120.00
• 12 Months OnDemand Playback + Digital Download $150.00
• Additional Live Access $125.00 per person

Association Contact

Elizabeth DeHaven
Education Manager
o: 317-387-9380 
d: 317-333-7169
edehaven@indiana.bank