Dishonored, Corrected & Contested ACH Returns

Date:

Aug 28, 2025

Register

On average, more than 98% of all ACH transactions are posted to the account when first presented. That means just a little over 1% of transactions get returned and make their way back to originators. A small percentage of these returns may get dishonored for a variety of reasons. So, what can you do when things go wrong? This session will cover the instances when returns get dishonored, how to avoid them, and the options you have when they are.

Agenda

August 28, 2025
11:00am - 12:30pm EST

Do you know what to do when an ACH transaction is dishonored, corrected, or contested? This revealing webinar will explain what to do when things go awry. Attend this webinar to ensure you have the skills to handle these returns accurately and efficiently.

Topics

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Utilize the return process to the full extent allowed in the Nacha Operating Rules
  • Understand the Notification of Change process from both the ODFI and RDFI perspective
  • Recognize when to dishonor a return, or contest or correct a dishonored return
  • Explain what happens in the case of entries rejected by the ACH operator
  • Identify the steps in filing a Nacha rules violation
Speaker(s)

Kronberg
PaymentsFirst

Kari is a Director of Education at PaymentsFirst, responsible for conducting association training and certification programs, assisting with event planning, and member service. Kari earned a bachelor’s in Business Management from Hamline University. Prior to joining the Macha team in 2021 (which merged with PaymentsFirst in 2025), she worked at a financial institution for 11 years, with seven years in the operations department as the debit card manager. She obtained her AAP certification in 2017, NCP in 2022, and APRP in 2023.

Additional Information

WHO SHOULD ATTEND?

This informative session is best suited for ACH operations staff, AAP candidates, compliance personnel, and those looking to further their knowledge of the ACH Network.

 

TAKE-AWAY TOOLKIT

  • Instructions on how to submit a rules violation online through Nacha
  • Sample Nacha rules violation form
  • Employee training log 
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Fees

Live Webinar - $255

  • Unlimited connections for your institution
  • Available on desktop, mobile & tablet
  • Take-away toolkit
  • Presenter’s contact info for questions

On-Demand Webinar - $255

  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions

Live + On-Demand - $375

Get the best of both and save when you Bundle the Live & On-Demand Webinar registration! This option includes all the items listed above.

 

**100% surcharge applied to non-members.

Association Contact

Elizabeth DeHaven
Education Manager
o: 317-387-9380
d: 317-333-7169
edehaven@indiana.bank