Raising the Bar for Sustainable Growth - Retail Banking Managment Workshop

In association with Performance Solutions, Inc., Drexler Consulting, LLC is excited to again present one of our legacy programs, the Retail Banking Management Series updated for 2025. The Retail Banking Management Series is a four-part, interactive, learning series designed to provide a complete overview of management and leadership principles for Retail Banking Managers serving in all roles of retail banking.

The seminar topic for November 2025 is Raising the Bar for Sustainable Growth. This session will take a deep dive into hiring, developing and engaging team members to improve your retention and team performance.

PDF Brochure

The sessions do not have to be taken in sequence in order to receive a certification. The four workshop sessions may also be completed as stand-alone sessions.

Upcoming Sessions

Session I: Essentials of Leading a High Performing Team
January 2026

Agenda

8:30 a.m.	Registration & Continental Breakfast
9:00 a.m.	Program Begins
Noon	Lunch (included)
1:00 p.m.	Program Resumes
4:00 p.m.	Program Adjourns

Who Should Attend?

All Retail Banking Managers who have completed the Retail Banking Management Series and Retail Banking Managers in all roles, who have at least three years of bank management experience. Branch Managers, Assistant Branch Managers, Retail Operations Managers, Teller Managers, Customer Service Center Managers, Retail Training Managers and Human Resources Managers who meet the above requirements are encouraged to attend.

Topics

Overcoming Obstacles in Plan Execution
Streamlining Retail Operations, Compliance, and More
Success and Time Management Strategies for the Overcommitted Banker
Building Support Across the Bank
Handling Conflict and Increasing Your Emotional Quotient
Leading Through Planned and Unplanned Change
Navigating the Team Through Crisis
Business and Development Planning: Putting Learning to Action

Speaker(s)

Christie Drexler is the founder and President of Drexler Consulting, LLC. Prior to founding the company in 2020, Christie worked directly for both community and large regional banks for 26 years. Her experience has been expansive to include successfully navigating retail and commercial banking careers. Like many bankers, Christie began her career on the front-line serving as a Teller and discovered her passion for banking. She has also served as a Division President, Market President, Chief Credit Officer, Commercial Banker, Chief Retail Officer, and Regional Sales & Service Manager.

Additional Information

Benefits of this seminar:

Interact, network, and learn from the experience of other Retail Banking Leaders.
Enhance hiring, engagement and retention practices.
Build team member growth plans and support their development.
Effectively act as an advocate for your team.
Balance risk management and team member autonomy.
Prepare to guide team members through times of growth and change.
Continue development of a business plan to meet team and individual goals.
Receive an abundance of helpful tools and practical strategies that you can take back to your bank and immediately implement with your team.

Fees

IBA Members

$1,080 - Full Program

$275 - Each Individual Session

Fees include the program, materials, continental breakfast, lunch & refreshments.

Participation in IBA programs is limited to members, associate members and non-members from an eligible membership category at applicable member or non-member rates.

100% surcharge for non-members.

location

The Retail Banking Management Series workshop will be held at the IBA Center for Professional Development, 8425 Woodfield Crossing Blvd. Suite 155E, Indianapolis, IN 46240.

Association Contact

Laurie Rees, Vice President, Education & Training
LRees@indiana.bank

Elizabeth DeHaven, Education Manager
edehaven@indiana.bank

Katie Yates, Education Coordinator
kyates@indiana.bank

Cancellation Policy

The IBA will send confirmations as requested for its programs. Please check the appropriate box & include a fax number on the registration form. If you have questions, contact Elizabeth DeHaven at edehaven@indiana.bank or 317-387-9380.

Within three or more business days before the day of an educational program, no cancellation charge will be assessed. Within two days prior, 50% of the fee is assessed. Refunds are not provided for cancellations 1 day prior or absences on the day of the program. Substitutions are welcome at any time.

Event